Nilesh Rohit

• Processed operational activities supporting ASE and RLC programs across 1,104 enforcement sites, ensuring uninterrupted incident handling and system monitoring.

• Monitored dashboards and coordinated technician dispatch for 500+ daily incidents, maintaining 95% site availability and tracking inventory utilization.

• Generated analytics reports covering verification metrics, technician performance, and operational trends across 5 departments and 4 external vendors.

• Optimized verification workflows, increasing throughput from 30 to 300+ citations daily and scaling incident handling from 250 to 600 cases.

• Coordinated cross-functional communication between field teams, vendors, and stakeholders to ensure timely issue resolution within defined service protocols.

• Supported operations within 700,000+ sq ft facility managing 100+ equipment systems, ensuring smooth automated workflow and system performance.

• Administered 15–20 weekly CMMS work orders under 5-tier SLA framework, achieving 95% on-time completion and maintaining operational continuity.

• Monitored system performance metrics, maintaining 98% uptime across automated material handling systems and supporting efficient workflow execution.

• Maintained inventory records, spare parts tracking, and maintenance documentation supporting preventive maintenance planning and reporting activities.

• Resolved major system shutdown within 2 hours, ensuring zero SLA breach and restoring operational continuity across automated systems.

• Managed 50–60 concurrent solar projects across $4.5M–5M portfolio, coordinating stakeholders across customers, engineering teams, and subcontractors.

• Directed project initiation activities including site assessments, engineering approvals, and capacity evaluations prior to regulatory permit submissions.

• Optimized approval workflows reducing timelines from 60+ days to 2–3 weeks while maintaining 100% approval success rate.

• Planned installation schedules and procurement timelines across 200+ installations, reducing completion timelines from 180–200 days to under 90 days.

• Coordinated post-installation activities including ESA approvals and grid connections across 200+ projects maintaining 98% compliance and zero delays.

• Led 6-agent team improving KPIs including FCR from 67% to 85–90%, CSAT from 4.2 to 4.7, and reducing escalations from 17% to 5%.

• Managed 180+ daily customer interactions resolving escalations through coordination with back-office teams while maintaining service-level performance targets.

• Conducted quality monitoring across 900+ weekly interactions, improving resolution efficiency and ensuring consistent service delivery standards.

• Interpreted engineering schematics and PCB documentation across 20+ designs supporting manufacturing processes and technical coordination.

• Troubleshot equipment issues across PCB operations maintaining workflow continuity and supporting production teams with technical resolutions.

• Maintained and calibrated 3 machines ensuring operational reliability, minimizing downtime, and supporting consistent manufacturing performance.